Purchase Policies & LEGAL DISCLAIMERS
Call for information 1-540-896-3474


PRICES

Our prices are current as of the date of publication. Information of a more technical nature is available upon request by e-mail. Taxes, if applicable, are the responsibility of the customer. All prices subject to change without prior notice. Not responsible for typographical errors or misprints. All information, prices, and offers are subject to change without prior notice. By purchasing a system or receiver, you authorize us to collect for the sale and any penalty or surcharges as we assess in relation to your PURCHASER OBLIGATIONS, including an automatic, pre-authorized charges on your credit card. Any disputes concerning a penalty or surcharge shall be resolved by Timberville Electronics, Inc. at their sole discretion. This agreement and any sales of goods pursuant hereto shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia applicable to contracts. The parties agree that the exclusive jurisdiction and venue of any action with respect to this agreement shall be in Rockingham County, Virginia, and each of the parties submits itself to the exclusive jurisdiction and venue of such courts of purpose of such action.


TERMS

We except VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards. Prices do not include freight charges or insurance. All merchandise will be shipped by standard ground, unless otherwise specified. FedEx 1&2 Day delivery, UPS Blue & Red Label available upon request.


PRODUCT_INFORMATION

The information listed here is, of necessity, condensed. Detailed specifications or other technical assistance is provided upon request when available.


DAMAGE-SHORTAGE CLAIMS

Merchandise shipped is carefully packed or pre-packed by our suppliers in compliance with carrier requirements. Claims for loss or damage in transit must be noted on the freight bill or carrier's receipt and signed by the carrier's agent. Failure to do so will result in the carrier's refusal to honor the claim. Please check your order immediately for concealed damage and compare packing list to shipped items. To process claim, please reference our invoice number. All shortage claims must be made within 24 hours of receipt of order.


RETURNS

Your satisfaction is important to us. If you have any problems, call our service department at (540) 896-3474. To request a return authorization (RA) PRESS HERE, if approved an RA # will be sent to you by return email. This email will detail our return policies and return procedures. You must read and follow all instruction in the email. RA expires 15 days after issuance.  

  • Refund request will be granted only to goods returned within 15 days of receipt. 
  • Returned goods must be in the original box accompanied by all of the original equipment and documentation. 
  • All returned merchandise must be sent freight pre-paid. 
  • Unauthorized returns will not be accepted. 
  • A 15% restocking fee. (Minimum $35) plus shipping charges will apply to all orders, unless shipped to you in error. Any refund will be based on current market price on our web site.
  • Special order, non-stocking, off air antenna and selected items cannot be returned. 
  • Any receiver authorized for programming is subject to additional charges, including but not limited to bills from the programmer and access card replacement fees.
  • Any item returned in less than new condition will be subjected to higher restocking fee as determined solely by Timberville Electronics, including but not limited to, charges for missing items (booklets, cables, etc.), charges for damaged equipment, scratches, dents, etc.
  • All items will be inspected upon receipt. All returns and associated costs are conditional upon this inspection. 
  • Installation certificates are non-refundable, non-returnable and have a value of $150 on any and all returns where the certificate was provided FREE or included in the equipment price.
  • All disputes will be settled at the sole and absolute discretion of Timberville Electronics. 

No returns or refunds on off air antennas and selected other products as listed.
last updated 4/8/2002


REPAIR POLICY

Defective items ("D.O.A") received within 15 days of purchase date will be repaired or replaced, provided the following conditions are met:

A returned authorization (RA) number has been obtained from our service department and appears on the outside of the package. Unauthorized returns will not be accepted. All authorized returns must be shipped freight prepaid. Items returned and found not to be defective will be assessed $40 for receivers and an appropriate charge.

  1. Equipment is received in original condition and in original box accompanied by all original documentation and accessories. Units received incomplete will be returned in same condition.

A copy of the original invoice is enclosed as proof of purchase. Items received without proof of purchase will be charged a $5 Proof of Purchase Search Fee for each item. A $25 check-out fee will be charged for items found to not to be defective. D.O.A returns will not be permitted after 15 days from original purchase date. Defective equipment must be returned before replacements can be shipped.

Dish Network systems or receivers must be returned to Dish Network (Call for RA 1-800-333-3474). Dish Network will send an exchange unit in advance of your returning the defective unit. The charge for this service is only $15.00 covering shipping both ways. Out of warranty units will also incur repair charges.

JVC systems and receivers repairs must be sent to a JVC factory service center in your area there is no DOA exchange on these receivers.

All of our products are covered by the manufacturer's warranty only. Most manufacturer warranties are for a minimum of one year. Please note that all manufacturer warranties, either expressed or implied, are direct from the manufacturer to the end user.


SHIPPING

Most orders are shipped same day as received. Our standard shipping method is by UPS Ground. Second Day or Next Day delivery can be arranged at a nominal cost. Continental U.S. Only.

All orders will ship within 30 days, or we will inform customer by email of any longer delay.


OFFICE_HOURS

9:00 AM EST to 6:00 PM EST Monday though Friday and 9:00 AM EST to 1:00 PM EST on Saturday, for your ordering convenience. 

 

LEGAL DISCLAIMERS
Call for information 1-540-896-3474

DirecTV Dish Network Timberville Electronics

DirecTV

All prices, hardware, packages and programming subject to change without notice. Local and state sales taxes may apply. Programming is available for single-family dwellings located in the continental United States. ABC, CBS, NBC or FOX national channels are available only for homes (1) which cannot receive an acceptable picture from local ABC, CBS, NBC and FOX affiliates via a conventional rooftop antenna and (2) which have not subscribed to cable television within the last 90 days.
        All receivers must be connected to a phone line. DISH Network and the DISH Network logo are trademarks of EchoStar Communications Corporation. DIRECTVš is a registered trademark of DIRECTV, Inc., a unit of Hughes Electronics Corp. USSB is a registered trademark of U.S. Satellite Broadcasting Company, Inc. PRIMESTAR is a registered service mark of PRIMESTAR
Partners, L.P.
        ESPN and ESPN2 programming subject to change and blackout restrictions, and is licensed separately for residential and commercial use. ESPN, ESPN2 and ESPNEWS are registered trademarks of ESPN, Inc. ©Disney. HBO and Cinemax are registered service marks of Time Warner Entertainment Company, L.P. Showtime, The Movie Channel and FLIX are service marks of Showtime Networks Inc., a Viacom Company. Sundance Channel is a registered trademark of Sundance Television Ltd. Sundance Channel L.L.C. authorized user. MTV: Music Television, M2: Music Television, MTV: Music Television Latino, VH1 Music First, Nickelodeon/Nick at Nite and Nick at Nite's TV Land are trademarks of MTV Networks, a division of Viacom International Inc. Cartoon Network, CNN, CNNfn, CNNI, Headline News, TCM, TBS Superstation and TNT are registered trademarks of Turner Broadcasting System, Inc. The Family Channel and The Family Channel logo design are registered service marks of International Family Entertainment, Inc. Home Shopping Network is a registered trademark of Home Shopping Network, Inc. FOX Sports Networks programming subject to blackout restrictions and licensed for residential use only. Regional sports networks not available in all areas. All other service marks and trademarks belong to their respective owners.

Dish Network

  All prices, hardware, packages and programming subject to change without notice. Local and state sales taxes may apply. Programming is available for single-family dwellings located in the continental United States. All DISH Network programming, and any other services that we provide, are subject to the terms and conditions of the Residential Customer Agreement, which is available upon request. Prepaid one-year subscriptions are nonrefundable and subject to early termination if additional services ordered are not paid in accordance with agreed-upon terms. ABC, CBS, NBC or FOX national channels are available only for homes (1) which cannot receive an acceptable picture from local ABC, CBS, NBC and FOX affiliates via a conventional rooftop antenna and (2) which have not subscribed to cable television within the last 90 days. A DISH Network local channel subscription requires a second dish antenna and is only available for homes (1) within the local Designated Market Area and (2) which cannot receive an acceptable picture from local ABC, CBS, NBC and FOX affiliates via a conventional rooftop antenna.
        Customers who do not Subscribe to DISH PIX, America's Top 40 or America's Top 50 CD programming will be charged a $5.00 per month Service Access Fee. Prices do not include installation or shipping and handling.   Additional receivers are infrared, subject to a $4.99 per month fee and must remain tied to a primary receiver. All receivers must be connected to a phone line.  DISH Network and the DISH Network logo are trademarks of EchoStar Communications Corporation. DIRECTVš is a registered trademark of DIRECTV, Inc., a unit of Hughes Electronics Corp. USSB is a registered trademark of U.S. Satellite Broadcasting Company, Inc. PRIMESTAR is a registered service mark of PRIMESTAR Partners, L.P.
        ESPN and ESPN2 programming subject to change and blackout restrictions, and is licensed separately for residential and commercial use. ESPN, ESPN2 and ESPNEWS are registered trademarks of ESPN, Inc. ©Disney. HBO and Cinemax are registered service marks of Time Warner Entertainment Company, L.P. Showtime, The Movie Channel and FLIX are service marks of Showtime Networks Inc., a Viacom Company. Sundance Channel is a registered trademark of Sundance Television Ltd. Sundance Channel L.L.C. authorized user. MTV: Music Television, M2: Music Television, MTV: Music Television Latino, VH1 Music First, Nickelodeon/Nick at Nite and Nick at Nite's TV Land are trademarks of MTV Networks, a division of Viacom International Inc. Cartoon Network, CNN, CNNfn, CNNI, Headline News, TCM, TBS Superstation and TNT are registered trademarks of Turner Broadcasting System, Inc. The Family Channel and The Family Channel logo design are registered service marks of International Family Entertainment, Inc. Home Shopping Network is a registered trademark of Home Shopping Network, Inc. FOX Sports Networks programming subject to blackout restrictions and licensed for residential use only. Regional sports networks not available in all areas. All other service marks and trademarks belong to their respective owners. ©1998, EchoStar Communications Corporation. All rights reserved.

All prices, packages and programming subject to change without notice. Local and state sales taxes may apply. Programming is available for single-family dwellings located in the continental United States. All DISH Network programming, and any other services that are provided, are subject to the terms and conditions of the Residential Customer Agreement, which is available upon request. Prepaid one-year subscriptions are nonrefundable and subject to early termination if additional services ordered are not paid in accordance with agreed-upon terms. Local TV channels are offered only in specified areas and may be provided through an outdoor antenna or a dish antenna. DISH NETS East and DISH NETS West Broadcast Networks, and DISH NETS Local Broadcast Networks packages by satellite are only available for private home viewing (1) within permitted areas, as determined by ZIP Code, (2) which cannot receive a Grade B intensity signal directly from local ABC, CBS, NBC and FOX affiliates with a conventional outdoor rooftop antenna. Customers who do not subscribe to America's Top 50 or America's Top 100 CD or America's Top 150 programming will be charged a $5.00 per month Service Access Fee. Prices do not include installation or shipping and handling. A dual output LNBF is necessary to use more than one receiver at the same time, and may need to be purchased separately. Additional receivers must be activated in conjunction with a primary receiver, and are subject to a $4.99 per month programming fee per receiver. All receivers must be connected to a phone line. ESPN and ESPN2 programming subject to change and blackout restrictions, and is licensed separately for residential and commercial use. FOX Sports Networks programming subject to blackout restrictions and licensed for residential use only. Regional sports networks not available in all areas. MSRP Standard Professional Installation $199. Standard Professional Installation includes installation of one  dish antenna, hook-up of one receiver to one TV and equipment testing. Other installation restrictions apply. Offer valid with approved credit. Offer limited to new customers subscribing to qualifying programming. Cancellation fees apply for early termination of services contract. See DISH Network Service Agreement for details.  Service contract is for twelve consecutive months. All service marks and trademarks belong to their respective owners. ©1998, EchoStar Communications Corporation.

ServiceKings
COPYRIGHT/TRADEMARK INFORMATION

Timberville Electronics, Inc. owns the copyright to all Web site design, text, graphics code and the selection and arrangement thereof. You are able to download and save a copy of such Web site pages for you own personal and non-commercial use. You may not reproduce, copy, or redistribute the design or layout of the Web site, individual elements of the Web site design or the trademarks and service marks of Timberville Electronics, Inc.. without its express written consent.  Dishkingtm, Service Kingstm and Computer King are trademarks and service marks of the Timberville Electronics, Inc. 1-540-896-3474

DISCLAIMER/LIMITATION OF LIABILITY

Timberville Electronics, Inc. periodically adds, changes, improves and updates this Web site but makes no warranties or representations that the information accessible through this Web site is accurate, complete or current. Timberville Electronics, Inc. assumes no responsibility or liability for any errors or omissions in the content of this Web site. Use of the Web site is at the user's risk.

Controlling Law; Consent to Jurisdiction

This agreement and any sales of goods pursuant hereto shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia applicable to contracts. The parties agree that the exclusive jurisdiction and venue of any action with respect to this agreement shall be in Rockingham County, Virginia, and each of the parties submits itself to the exclusive jurisdiction and venue of such courts of purpose of such action.